Solutions CCMS
CCMS · Singapore

Manage Complex Cases Across Services, Seamlessly

CaritaHub's CCMS module is built for the realities of community case management — multiple agencies, complex referrals, high caseloads, and the need to make sure no senior is missed.

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Platform Capabilities

Designed for Community Case Management

Built for the complexity of CCMS — where cases span multiple agencies, risk levels vary widely, and the margin for error is small.

Case Management & Coordination
CCMS case management platform view

Case Tracking & Referral Management

Manage every case from first referral through to case closure. Track progress across multiple services, coordinate handoffs between agencies, and maintain a complete record of every interaction.

ILTC Members Gateway Integration

CaritaHub connects with Singapore's ILTC Members Gateway, so data flows between systems without manual re-entry. Compliance and reporting are part of how the platform works, not an afterthought.

Case Notes & Contact Logs

Every call, visit, and interaction is documented in a structured, searchable format. The full case history is always accessible.

Audit-Ready Reporting

Generate tailored reports for management, clinical teams, families, and regulatory bodies — all from the same data, formatted for who needs to see it.

AI for Case Management
AI for CCMS platform view

AI Risk Intelligence

CaritaHub's multi-agent AI system scores every client across three domains: Clinical (40%), Functional (35%), and Psychosocial (25%). Each client receives a composite risk score — Low, Moderate, High, or Critical — with suggested escalation steps. Human sign-off is required for every care plan change.

AI-Powered Assessment

Conduct MMSE, GDS-15, SPPB, and other assessments through natural conversation rather than manual forms. The AI generates a structured clinical report automatically.

AI-Assisted Case Triaging

The AI helps prioritise incoming cases based on risk signals, so your team's attention goes where it's needed most. All recommendations require human review.

Full Platform

All Capabilities Available to CCMS Organisations

A complete reference of every CaritaHub capability available to CCMS clients.

Care Management
Member & Activity ManagementRegister clients, manage service records, and maintain complete case files in one place.
Care Plans / interRAICreate and update structured care plans using interRAI-aligned assessment frameworks.
ILTC Members GatewayConnect with Singapore's ILTC Members Gateway for compliant client records and government submissions.
Case Tracking & Referral ManagementManage every case from first referral through to closure, with full cross-agency coordination.
Rostering & Staff SchedulingManage caseworker assignments, visit schedules, and caseload distribution across the team.
Audit-Ready ReportingGenerate tailored reports for management, clinical teams, families, and regulatory bodies.
AI for Care
Dynamic AssessmentConversational AI assessments (MMSE, GDS-15, SPPB, and more) that generate clinical reports automatically.
AI Care Plan GenerationAI-generated intervention plan drafts for clinical team review and sign-off.
Risk IntelligenceMulti-domain risk scoring across clinical, functional, and psychosocial dimensions with proactive escalation alerts.
Recommendations EngineAI-assisted case prioritisation and care recommendations, with human review at every step.
Smart Dashboard & AnalyticsReal-time dashboards showing caseload status, risk distribution, and care outcomes.
Chatbot AssistantAI assistant for caseworker queries, case record retrieval, and workflow guidance.
Ops Knowledge BaseAI-searchable repository of SOPs, referral protocols, and care guidelines.
Engagement & Learning
Learning AcademyOnline CPD-aligned learning programmes for case managers and care staff.
Training & CertificationTrack staff training progress, certifications, and renewal schedules in one place.
Community
Partner PortalA dedicated portal for community service partners to coordinate referrals and track impact.
Community ConnectConnect clients to local resources, community services, and social support networks.
Devices
IM-OK TabletLarge-screen tablet for clients at home who prefer a simpler digital interface for check-ins and family connection.
AI BoxOn-premise AI unit for local analytics and AI capabilities — senior data stays within your facility.
Apps & Portals
NOK / Caregiver AppKeep families informed with real-time updates on their senior's care and case progress.
Care Worker AppMobile app for field staff — visit records, care tasks, and client communication on the go.
Admin PortalWeb portal for administrators and case managers to oversee operations, users, and reporting.

Ready to see CaritaHub in action?

Whether you're exploring for the first time or ready to move forward, we'd love to show you what CaritaHub can do for your CCMS organisation.

Request a CCMS Demo